Jobline Descriptions

Introduction

This document provides a comprehensive overview of jobline descriptions used in ViSN for vehicle service operations. It covers both in-house and external jobline descriptions permitted for use in jobsheets related to service activities performed for customers or their vehicles.

What you'll learn:

• Standard terminology used in the enquiry-to-jobsheet workflow
• What jobline descriptions are and why they matter
• How ViSN classifies jobline descriptions
• Best practices for writing clear, effective descriptions

Terminology

A standardized set of terms used across the enquiry-to-jobsheet workflow.

Enquiry	An Enquiry marks the first step of customer engagement, where a vehicle owner reaches out to the dealership or service center for information, appointment scheduling, or a service quote. For More details about the enquiry refer  Enquiry Enquiry What it does Track incoming service requests systematically. Improve customer relationship management (CRM) by maintaining a record of communication Allow pre-scheduling of workshop load and technician allocation. How Visn classifies them Walk-In Walk-In Enquiry refers to a customer visit to the service center without a prior appointment, where service details are recorded and a jobsheet may be created based on immediate requirements. Book-In Booking Enquiry refers to a customer’s request to schedule a service appointment, capturing essential details such as customer, vehicle, service type, and preferred date before a jobsheet is created. Web-Link Web-Link Enquiry refers to a service request submitted through an online platform or dealership website, capturing customer and vehicle details for appointment scheduling or follow-up by the service team. Manual-VOR Manual VOR Enquiry refers to a Vehicle Off Road service request manually created by dealership staff when a vehicle is immobilized and requires urgent attention. It is not system-generated but recorded directly to prioritize critical repair or recovery work.
Jobsheet	A Jobsheet is created when a vehicle arrives at the service center and records the agreed scope of work between the customer and the service advisor. For More details about the jobsheet refer  Jobsheet Jobsheet What it does The Jobsheet is the core operational document linking customer intent to workshop action. It bridges service, parts, billing, and quality departments. It ensures every activity performed on the vehicle is authorized, traceable, and billable. Capture a complete service order for the vehicle. Provide traceability for labor, parts, and time consumed. Enable job assignment, progress tracking, and cost estimation. Forms the base document for invoicing and performance analytics. How its linked to a jobline The Jobsheet is the parent record, and each Jobline is its child entry, representing the detailed breakdown of work performed. One Jobsheet contains multiple Joblines. Each Jobline belongs to exactly one Jobsheet.
Jobline	A Jobline denotes a distinct service operation listed within a jobsheet, representing a specific task to be carried out by entity or a labor activity executed by a technician. For More details about the jobline refer  Jobline Jobline Each jobline corresponds to a specific labor operation, such as engine oil replacement, brake pad change, or wheel alignment. It is the atomic unit of work — measurable, assignable, and billable individually. What it does Track each task with precision — who did it, how long it took, and what parts were used. A Jobline is the core operational unit of vehicle servicing — where actual mechanical work happens. It enables traceability, accountability, and billing accuracy. Proper jobline management ensures workshop efficiency, technician performance tracking, and customer satisfaction. How they are classified Service A service jobline defines an individual service task within an enquiry, detailing what needs to be done, how long it takes, and the parts involved. Maintenance Repair A Maintenance Repair jobline defines a repair task identified during maintenance, detailing the work needed to restore the vehicle to proper condition. Tyre A Tyre jobline in an enquiry represents tasks related to tyre services such as replacement, rotation, balancing, or alignment. Glass A Glass jobline in an enquiry refers to tasks involving vehicle glass components, such as windscreen, window, or mirror repair and replacement. MOT An MOT jobline in an enquiry represents tasks related to the vehicle’s MOT (Ministry of Transport) test, including inspection, compliance checks, and certification. Supplementary A Supplementary jobline in an enquiry refers to additional tasks identified during inspection or service that are not part of the original request. Diagnosis A Diagnosis jobline in an enquiry represents tasks focused on identifying the cause of a fault or issue in the vehicle.
Jobline Description	A Jobline Description gives a short overview of the task to be performed and is often classified as below Catalogue - a predefined, standardized service task defined by the manufacturer or dealership for consistency Non Catalogue - a manually defined, custom service task created for a specific job or situation
FNP	"Fleet national pricing" refers to established, recommended price caps for fleet-related services like maintenance and repairs
OEC	OEConnection is a technology / software company that offers solutions connecting automotive manufacturers, dealers, repair shops, and parts suppliers. Its platforms facilitate parts ordering, inventory management, repair planning, OEM data access, collaboration among stakeholders, etc.
MODULUS	Modulus Management Consultancy Ltd is a UK-based company offering software solutions for automotive OEMs, dealers, and aftersales (Menu Pricing, SMR, etc.).

Relationship

Technically, the Enquiry acts as the parent record, and the Jobsheet is its child record, representing the actual execution of the requested service.

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What is a Jobline Description?

A jobline description defines what work is being done, why it is being done, and occasionally how it will be done — all within the operational limits of a single service action.

It serves as:

• The visible description of labor on the customer invoice
• A technical identifier for internal reference and tracking
• The linguistic bridge between customer, technician, and billing system

Characteristics of a Good Jobline Description

A well-written jobline description exhibits the following characteristics:

Characteristic	Description	Example
Clear	Uses simple, understandable wording	"Replace front brake pads"
Specific	Mentions exact component or system	"Clean throttle body" instead of "Engine cleaning"
Concise	A single line description	"Replace air filter element"
Standardized	Matches OEM labor library phrasing when available	"Lubricate door hinges (LBR-215)"

Purpose and Benefits

What it does:

• Acts as the linguistic bridge between customer, technician, and billing system
• Ensures clarity, accountability, and technical accuracy
• Prevents billing disputes and supports warranty/warranty claim justification

Quality Test

If someone reads the jobline 6 months later and understands exactly what was done — the description was perfect.

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Classification in ViSN

ViSN classifies jobline descriptions in two dimensions: Types and Sources.

By Type

Visn boasts two primary types of jobline descriptions mentioned below

Catalogue	Among the descriptions, some are marked as 'Catalogue' which means that the parts to service and the price is pre-assessed Catalogue items contain an extra attribute called 'repairId' which denotes the Code of a given description in the visn system and for such items we would suffix the description with the repairId to make it easier for the suppliers to identify them.
Non-Catalogue	Among these descriptions, some are marked as 'Non-Catalogue' which means that the price is assessed by accumulating the prices and discounts on Individual parts Along with the labour rate and time taken to complete the service are also assessed from the supplier entered values to arrive at the jobline subtotal For such items, only the description title is displayed

By Source

Along with the standard attributes like title and code, visn maintains an additional attribute called description source to classify them as below.

Description Source	Sub Classification	Jobline Types	Catalogue / Non Catalogue	Notes
VISN		Service Maintenance Repair Tyre Glass Supplementary Diagnosis	Both	Catalogue - Aggregated Pricing Non-Catalogue - Individual Pricing These are the In-House descriptions visn supports by default allowing the suppliers to choose from them when the lease company wanted to service the vehicle doesn't have a preference of third party descriptions
Haynes Pro		Service Maintenance Repair	Non-Catalogue	HaynesPro is a leading automotive technical data provider that supplies digital repair and maintenance information for professional workshops, fleets, and service networks. The platform is continually updated to reflect the latest vehicle models and repair procedures. On enquiry creation, if the lease company has HaynesPro integration enabled, the system fetches the latest eligible descriptions from HaynesPro. The fetched descriptions are saved in VISN for each enquiry to support jobsheet creation later. The saved descriptions are further categorized into maintenance, repair, or service types and made available for selection during jobline creation based on the jobline type. This ensures technicians can select the most up-to-date and relevant service tasks aligned with customer priority. Maintenance & Repair Service
FNP	Modulus/Citroen Modulus/Peugeot	Service Maintenance Repair	Non-Catalogue	Citroën UK uses Modulus's platform for retail menu pricing under the system "FAST (Fleet & After Sales Tool)". Dealers log into a Citroën-branded Modulus system to access menus of jobs, labour times, parts pricing, etc Within Citroën/Peugeot's ecosystem, Modulus is recognized as the Fleet Charter platform, and the associated descriptions are typically referred to as Fleet Charter Pricing. Citroën Peugeot On enquiry creation, if the lease company has Modulus integration enabled and make of the vehicle is 'Citroen' or 'Peugeot', the system fetches the latest eligible descriptions from Modulus. The fetched descriptions are saved in VISN for each enquiry to support jobsheet creation later. Unlike HaynesPro, Modulus doesn't classify the descriptions into maintenance, repair, or service types. Instead, all descriptions are presented in a unified list for selection during jobline creation. Although Modulus provides a unified list of descriptions, the parts available under each description are prone to have multiple items with identical names. For instance, a description like "Replace brake pads" may include several parts named "Brake Pad Set" but with different prices. This enforces a supplier to manually select the appropriate part based on the specific requirements of the jobline. This indicates that the descriptions are not strictly standardized and therefore the descriptions are classified as non catalogue.
FNP	OEC	Service Maintenance Repair	Catalogue	Currently using OEC's platform for retail menu pricing is active only for the vehicles that belong to manufacturer 'Vauxhall' On enquiry creation, if the lease company has OEC integration enabled and make of vehicle is 'Vauxhall', the system fetches the latest eligible descriptions from OEC. The fetched descriptions are saved in VISN for each enquiry to support jobsheet creation later. Unlike HaynesPro and like Modulus, OEC doesn't classify the descriptions into maintenance, repair, or service types. Instead, all descriptions are presented in a unified list for selection during jobline creation. The descriptions provided by OEC are standardized and directly have the price declared against them and therefore are classified as catalogue. However we still display the jobline in nonCatalogue view just so that we will be able to access the list of parts.
FNP	OEM/KIA	Service Maintenance Repair	Catalogue	KIA Motors UK uses a proprietary system for fleet pricing and jobline descriptions. This system is not publicly named like Modulus or OEC but is directly integrated with KIA. Visn Treats such descriptions as OEM indicating that the data comes directly from the manufacturer. KIA's system is known as  Business Service Promise who's aims are It's a fleet / business aftersales programme launched by KIA UK to support business customers and fleets Its goal is to make servicing, maintenance & repair (SMR) for fleet vehicles more predictable, affordable, and consistent across KIA's dealer network. KIA positions this as a "one-size-fits-all service, maintenance and mobility solution" for business / fleet vehicles. On Enquiry creation, if the lease company has KIA integration enabled and make of vehicle is 'KIA', the system fetches the latest eligible descriptions and saves them in VISN for each enquiry to support jobsheet creation later. Unlike HaynesPro, KIA doesn't classify the descriptions into maintenance, repair, or service types. Instead, all descriptions are presented in a unified list for selection during jobline creation.

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Authored By: Rama Krishna
Last Updated: October 9, 2025
Status: Accepted
Category: Protected

Revision History

• Oct 9, 2025 - Initial documentation for jobline descriptions (VN-21007)
• Nov 11, 2025 - Improved document structure and formatting